Sale & pre-order
Terms & Conditions of Sale
Last updated: June 2026 · Applicable to pre-orders · Belgian law
About this pre-order phase
The BeDose site is currently in a pre-order phase. No payment is taken at order time. You reserve your unit; payment and shipping will happen later, after a confirmation email is sent before final production.
These T&Cs may be updated before payment and shipping (final price, shipping fees, lead times, payment methods, warranties). Any change will be explicitly communicated to the Client by email when payment confirmation is requested and when the order is shipped. The Client must then expressly accept the updated T&Cs before any debit. Failing acceptance, the pre-order is cancelled at no cost.
1. Subject & seller
These Terms and Conditions of Sale (T&Cs) govern the relationship between:
Marine Emmery (BeDose), Chaussée de Boondael 369, 1050 Ixelles, Belgium, BCE 1007.076.863, contact@bedose.eu, hereafter "the Seller",
and any adult individual or legal entity placing a pre-order on bedose.eu, hereafter "the Client".
These T&Cs apply in accordance with Book VI of the Belgian Code of Economic Law (market practices and consumer protection) and, for distance contracts with consumers, articles VI.45 et seq. of the same Code.
2. Products
Products are described as accurately as possible. Photographs are non-contractual: visuals, finishes or packagings may evolve slightly before final production. Essential characteristics (borosilicate glass, BPA-free, dispenser dimensions) remain guaranteed.
3. Pre-order
A pre-order is a reservation commitment. It triggers no immediate debit. The Client will receive an email confirmation. Before shipping scheduled in September, a second email will invite the Client to finalize the order and pay through a secure payment provider.
The Seller reserves the right to cancel a pre-order in case of permanent stock-out, manifest pricing error or production impossibility. Since no amount has been debited, no refund is necessary.
4. Prices
Prices are shown in euros, all taxes included (incl. Belgian VAT where applicable), excluding shipping. Shipping fees are shown before order finalization. Prices displayed at pre-order time are guaranteed until shipping.
5. Payment
No payment is requested at this stage. Payment will later be offered by credit card or Bancontact via a PCI-DSS certified provider. The Seller never has access to the Client's banking data.
6. Delivery
Shipments are planned from September 2026, within Belgium and the European Union, via partner carriers. Indicated lead times are given for information. Pursuant to article VI.43 of the Code of Economic Law, in case of delay exceeding 30 days after the announced date and after formal notice has remained unsuccessful, the Client may terminate the contract at no cost.
7. Right of withdrawal
Pursuant to articles VI.47 et seq. of the Belgian Code of Economic Law, the consumer Client has 14 calendar days from receipt of the product to exercise their right of withdrawal, without justification or penalty. Return shipping costs are at the Client's expense. The product must be returned in its original, unused condition. Refund occurs within 14 days of receiving the returned product (or shipping proof), using the same payment method as the order.
To exercise this right, the Client may send a clear statement to contact@bedose.eu or use the model withdrawal form set out in Annex 2 of Book VI of the Code of Economic Law.
During the pre-order phase, since no payment is processed, the Client may cancel their pre-order at any time by email to contact@bedose.eu.
8. Legal warranty of conformity
Pursuant to articles 1649bis et seq. of the Belgian Civil Code transposing Directive (EU) 2019/771, the consumer Client benefits from a 2-year legal warranty of conformity from delivery. In case of non-conformity, the Client may request bringing into conformity (repair or replacement), a price reduction or contract termination, under the conditions provided by law.
9. Personal data
Processing of the Client's personal data is described in our privacy policy.
10. Customer service, mediation & dispute resolution
For any complaint: contact@bedose.eu. Failing an amicable solution, the consumer Client may freely refer the matter to the Consumer Mediation Service (Boulevard du Roi Albert II 8, 1000 Brussels, mediationconsommateur.be).
The European online dispute resolution (ODR) platform is also available at: ec.europa.eu/consumers/odr.
11. Applicable law & jurisdiction
These T&Cs are governed by Belgian law. In case of dispute, and after attempting an amicable resolution, the courts of the Brussels judicial district shall have exclusive jurisdiction, without prejudice to consumer protection rules allowing the Client to bring the case before the court of their domicile.