Terms and Conditions of Sale

"CUSTOMER": any adult natural person acting exclusively as a consumer, for private and non-professional purposes, ordering one or more PRODUCTS via the SITE.

"SELLER": BeDose, operated by Mrs Marine Emmery, chaussée de Boondael 369, 1050 Ixelles, Belgium, company number 1007.076.863.

"SITE": the website www.bedose.eu. "PRODUCTS": the products offered for sale by BeDose, including borosilicate glass dispensers, their components, accessories, sleeves, options and personalisation items.

"PRE-ORDER": any order placed before the PRODUCT is immediately available in stock or actually shipped; a pre-order implies manufacturing, quality control and logistics lead times. "DELIVERY": handover of the PRODUCT to the CUSTOMER or a person designated by them at the address provided when ordering.

These T&Cs define the conditions applicable to any sale concluded between the SELLER and the CUSTOMER via the SITE. The SITE is intended exclusively for individual consumers.

Any order placed for professional, commercial, resale or distribution purposes requires the SELLER's prior written agreement. The SELLER may refuse any undeclared professional order or any order likely to disrupt normal operation of the SITE.

Any order placed on the SITE implies full and unreserved acceptance of these T&Cs. Before validation, the CUSTOMER acknowledges having been able to read the T&Cs and keep them on a durable medium.

Validating the order constitutes an electronic acceptance with contractual value. The CUSTOMER acknowledges having been informed of the essential characteristics of the PRODUCT, the price, applicable lead times, the specific pre-order conditions and the use and safety obligations relating to the PRODUCT.

The SELLER may amend these T&Cs at any time; amendments apply only to orders placed after their publication on the SITE.

Purchases are reserved for adults with legal capacity to contract. The CUSTOMER warrants that all information provided is accurate, complete and up to date.

The CUSTOMER remains responsible for the consequences of incorrect information (wrong address, invalid phone number, delivery details). The SELLER may request additional information where necessary for the purpose or the security of the order.

The CUSTOMER selects the PRODUCTS and adds them to the basket. Before final validation, the CUSTOMER must check the PRODUCT reference, quantity, selected accessories, any personalisation, the total price and the delivery address.

Final validation through the order confirmation button entails acceptance of the T&Cs, conclusion of the contract and the obligation to pay. An electronic confirmation is sent to the email address provided; the CUSTOMER is advised to keep it together with the applicable T&Cs.

Certain BeDose PRODUCTS may be offered as PRE-ORDERS. The CUSTOMER acknowledges that the PRODUCT may be in development, manufacturing or preparation, that payment may take place before shipping, and that lead times may depend on factors outside the SELLER's direct control.

Timing indications are forecasts, not an absolute guarantee of a delivery date. In the event of delay, the SELLER will inform the CUSTOMER as soon as possible and the CUSTOMER's statutory rights remain unaffected.

For BeDose PRE-ORDERS placed as part of the 2026 launch, the estimated delivery window runs from mid-September to mid-November 2026. This window is stated on the product page, before order validation and in the confirmation email.

For a PRE-ORDER, the SELLER may make technical, aesthetic or functional improvements to the PRODUCT before shipping (components, finish, packaging, safety or quality items).

Such changes are not a substantial modification where the delivered PRODUCT retains its essential characteristics and main function.

Prices are shown in euros, all taxes included, according to the tax rules of the country of delivery. Any delivery costs are shown before final validation of the order.

The applicable price is the one displayed on the SITE when the order is validated. The SELLER may change prices at any time; this does not affect orders already confirmed.

A technical, IT or human error may exceptionally result in a manifestly incorrect price (zero price, price clearly unrelated to the PRODUCT's real value, IT malfunction, obvious currency or tax conversion error).

In such a case the SELLER may inform the CUSTOMER and offer either confirmation at the corrected price or cancellation with full refund of any amounts paid.

Payment is due when the order is placed, including for PRE-ORDERS. Available payment methods include bank cards (Visa, Mastercard, American Express), Bancontact, Apple Pay and Google Pay, as well as other methods offered by the SELLER's secure payment provider.

Payments are processed securely by Stripe Payments Europe, Ltd. Available methods may vary depending on country, device and payment service settings. The SELLER does not store the CUSTOMER's confidential banking data.

In the event of payment refusal, non-payment, suspected fraud or irregular use of a payment method, the SELLER may suspend or cancel the order, in accordance with applicable law.

The SELLER may refuse, suspend or cancel an order for a legitimate reason: suspected fraud or fraudulent use of a payment method, manifestly incorrect customer information, previous non-payment, abusive or unfair behaviour, misuse of return or warranty rules, or an order manifestly intended for unauthorised resale.

In such cases the SELLER will inform the CUSTOMER as soon as possible and refund any amounts collected where applicable.

PRODUCTS are delivered in Belgium, France and the rest of the European Union. Delivery costs: Belgium €7.95 · France €9.95 · rest of the EU €12.95. Delivery is free from €79.90 of purchase, in all countries. These amounts are confirmed before final validation of the order.

Delivery is made to the address provided by the CUSTOMER, who is solely responsible for its accuracy. It may be carried out by the SELLER, a member of the team or an appointed carrier.

Where possible, the CUSTOMER will be contacted around a week before the intended delivery date to arrange it, and an indicative time slot will be confirmed at the latest the day before. The CUSTOMER undertakes to be present or to designate an adult authorised to receive the order.

If the CUSTOMER is absent during an expressly agreed slot, a new delivery may be arranged; reasonable additional costs may be charged provided the CUSTOMER was informed beforehand. No parcel will be left unattended without the CUSTOMER's prior express agreement.

Until the PRODUCT is actually handed over to the CUSTOMER or a designated third party, the risk of loss or damage remains with the SELLER, in accordance with applicable law. Where the CUSTOMER appoints their own carrier, risk transfers upon handover to that carrier.

The SELLER is not liable for an incorrect or incomplete address, or a parcel not collected within the carrier's deadline. Costs of reshipment resulting from a CUSTOMER error may be charged to them.

Where a parcel is returned because it was not collected, the SELLER will inform the CUSTOMER of the available options, including reshipment.

Additional costs may be charged where the return results from failure to collect or an error attributable to the CUSTOMER. Absent a reply within a reasonable time, the SELLER may apply the measures provided by applicable regulations.

BeDose PRODUCTS are made of borosilicate glass. This glass offers good thermal and mechanical resistance but can still break in the event of impact, a fall, excessive stress or improper use.

The CUSTOMER must visually inspect the PRODUCT before each use and check for cracks, chips, breakage, deep scratches, deformation or any sign compromising its integrity.

If any damage is present, the CUSTOMER must immediately stop using the PRODUCT. Damaged glass may break and cause injury.

The PRODUCT is intended to be used by a responsible adult. It is not a toy, must not be given to a child unsupervised, and must be kept out of reach of children when not in use.

Assembly, disassembly, cleaning and maintenance must be carried out by an adult. The CUSTOMER remains responsible for use of the PRODUCT in their home.

Borosilicate glass, though resistant, can be damaged by a fall, impact against a hard surface, excessive pressure, twisting, unintended use or a sudden temperature change.

The CUSTOMER must avoid any thermal shock not provided for in the instructions. The SELLER is not liable for breakage resulting from mishandling, an accident or failure to follow the instructions.

The instructions supplied with the PRODUCT form an essential part of normal conditions of use (cleaning methods, washing conditions, assembly precautions, material limitations). The CUSTOMER undertakes to read and follow them before any use.

Failure to follow the instructions, where it causes damage, engages the CUSTOMER's liability within the limits set by law.

In accordance with consumer law, the CUSTOMER has fourteen (14) calendar days to withdraw, without giving any reason.

This period starts upon physical receipt of the PRODUCT by the CUSTOMER or a designated third party. For a PRE-ORDER, the period starts only upon actual receipt of the PRODUCT, not on the (pre-)order date.

The CUSTOMER must inform the SELLER by a clear and unambiguous statement sent to sav@bedose.eu, ideally including their name, order number and date, the PRODUCT concerned and contact details.

Keeping proof of dispatch of the request is recommended.

In the event of withdrawal, the PRODUCT must be returned within fourteen days of notification. The return address is provided by the SELLER after receiving the notification at sav@bedose.eu.

The PRODUCT must be returned complete, with any accessories, properly packed and protected against transport risks, in a condition allowing inspection. Given the fragility of borosilicate glass, suitable packaging is essential. The CUSTOMER is responsible for the PRODUCT until receipt by the SELLER; tracked shipping with proof of dispatch is strongly recommended.

For hygiene reasons, the PRODUCT must be returned clean, free of milk, food or any other residue. If the product packaging has already been opened, the item can no longer be resold for hygiene reasons and can therefore no longer be returned or refunded.

Except in the event of an error by the SELLER or a recognised defect, return costs remain payable by the CUSTOMER. Where the return results from a non-conformity attributable to the SELLER, reasonable return costs may be covered in accordance with applicable legal obligations.

The CUSTOMER is liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the PRODUCT (actual use, marks of use, scratches, missing items, breakage, cracks, damage due to insufficient return packaging).

Within the limits allowed by law, the SELLER may take this diminished value into account when refunding.

Where withdrawal is validly exercised, the SELLER refunds the amounts paid for the PRODUCT concerned as well as the standard delivery costs charged. The SELLER is not required to refund extra costs resulting from choosing a more expensive delivery method than the cheapest standard option.

The refund is made without undue delay and at the latest within fourteen days of being informed of the withdrawal decision. The SELLER may withhold the refund until the PRODUCT is received back or proof of dispatch is provided, whichever is earlier.

Refunds use the same payment method as the original order, unless expressly agreed otherwise. Fees charged to the SELLER by its payment provider, in particular Stripe, are the SELLER's own costs and are not deducted from the refund.

The right of withdrawal does not apply in the cases provided by applicable regulations, in particular personalised PRODUCTS made to the CUSTOMER's specifications, and sealed PRODUCTS unsealed after delivery which cannot be returned for health protection or hygiene reasons.

This exception applies only where the PRODUCT was actually delivered sealed, the seal was removed after delivery, and the return cannot reasonably be accepted for hygiene reasons. It does not deprive the CUSTOMER of statutory rights in the event of non-conformity.

This article covers only a manufacturing defect, a PRODUCT received broken or damaged in transit, a reference error, or a PRODUCT different from the one ordered.

The CUSTOMER must report the issue as soon as possible with the order number, a precise description and photographs of the PRODUCT and, where transport is involved, of the packaging. The SELLER may request the return of the PRODUCT for inspection, without this depriving the CUSTOMER of statutory rights or unduly delaying them.

Any complaint must be sent in writing to support@bedose.eu with the CUSTOMER's identity, order number, a detailed description, useful evidence and photographs. BeDose may verify the accuracy of the photographs provided.

The CUSTOMER must keep the PRODUCT concerned until the case is definitively resolved where an inspection may be needed. The SELLER undertakes to examine each request seriously and within a reasonable time.

PRODUCTS benefit from the applicable legal guarantees, in particular the legal guarantee of conformity and the guarantee against hidden defects, covering defects existing at delivery. They do not cover accidental breakage, falls, impacts, scratches from use, normal wear, or damage from incorrect care or failure to follow the instructions.

The CUSTOMER benefits from the legal guarantee of conformity for two (2) years from delivery. In the event of non-conformity, the CUSTOMER may obtain, free of charge, repair or replacement, unless impossible or disproportionately costly.

Where repair or replacement is impossible, cannot be carried out within a reasonable time or without major inconvenience, the CUSTOMER may obtain a proportionate price reduction or termination of the contract with refund, under the conditions set by law.

The SELLER undertakes to supply PRODUCTS conforming to their description. Within the limits allowed by law, the SELLER is not liable for misuse of the PRODUCT, failure to follow instructions, modification by the CUSTOMER or a third party, or damage resulting from an external event.

The SELLER is not liable for indirect damage (commercial loss, loss of operation, loss of opportunity, reputational harm, data loss). This limitation does not apply where the law prohibits it.

Some elements may show slight variations linked to the normal manufacturing process: glass tint, finish, colour of components and accessories, aesthetic details, and certain dimensions within normal tolerances.

Such variations are not defects where the PRODUCT retains its essential characteristics and intended use.

To improve quality, safety or compliance, the SELLER may change certain technical or aesthetic elements (components, manufacturing methods, packaging, accessories).

Such changes do not automatically entitle the CUSTOMER to replacement where the delivered PRODUCT remains in line with the order.

The SELLER is not liable for delay, suspension or total or partial impossibility to perform its obligations where this results from a circumstance beyond its control that could not reasonably be overcome.

This includes, where the conditions set by applicable law are met: natural disaster, fire, flood, storm, epidemic or pandemic, war or conflict, civil unrest, government or administrative decision, strike, transport blockage, supplier delay or failure, raw material shortage, major IT failure, cyberattack, or interruption of services needed to run the SITE.

The SELLER's obligations are suspended for the duration of the impediment and it will inform the CUSTOMER where reasonably possible.

PRODUCTS remain the exclusive property of the SELLER until full and final payment of the price. Transfer of risk takes place in accordance with applicable law.

In the event of non-payment, the SELLER may exercise its legal rights regarding recovery of PRODUCTS not paid in full.

The SELLER may call on partners, manufacturers, suppliers, carriers or external providers for manufacturing, quality control, storage, preparation, delivery or technical service.

Using such partners does not affect the CUSTOMER's statutory rights but is not a guarantee that each operational step is performed directly by the SELLER.

All elements on the SITE (texts, photographs, videos, illustrations, logos, the BeDose brand, design, graphics and commercial content) are protected by intellectual property rules.

Any reproduction, representation, exploitation, modification or use without the SELLER's prior written authorisation is prohibited. The CUSTOMER undertakes not to use BeDose brand elements for commercial purposes without prior agreement.

The SELLER may invite customers to publish reviews or content about the PRODUCTS. The CUSTOMER warrants that any content submitted is sincere, corresponds to a real experience, does not infringe third-party rights and contains no unlawful, defamatory or misleading statements.

The SELLER may remove any content that is manifestly fraudulent, unlawful or contrary to these conditions.

The SELLER processes personal data in accordance with the GDPR. Data may be used to process orders, ensure deliveries, manage customer service, handle warranty requests, comply with legal obligations and send commercial communications where consent is required.

The CUSTOMER has rights of access, rectification, erasure, restriction, objection and portability where applicable, exercisable at support@bedose.eu. Please also see the privacy policy available on the SITE.

Any complaint should first be addressed to the SELLER in order to seek an amicable solution: sav@bedose.eu.

The consumer CUSTOMER may also use out-of-court dispute resolution mechanisms, in particular the Belgian Consumer Mediation Service, North Gate II, Boulevard du Roi Albert II 8 box 1, 1000 Brussels, via www.consumerombudsman.be, after first attempting to resolve the dispute directly with the SELLER.

Consumer rights under mandatory provisions applicable in the CUSTOMER's EU country of residence remain fully preserved.

PRODUCTS are intended for personal use. Any resale, distribution, marketing or professional exploitation without the SELLER's prior written authorisation is prohibited.

The SELLER may refuse any undeclared professional order and reserves the right to take legal action.

If one or more provisions of these T&Cs are declared void, invalid or unenforceable by a competent authority, the remaining provisions remain fully valid. The parties undertake to seek a replacement provision respecting as far as possible the initial economic and legal objective.

These T&Cs, the order confirmation, the information on the SITE, the instructions for use and the associated contractual documents constitute the entire agreement between the SELLER and the CUSTOMER and replace any prior exchange or commitment on the same subject.

These T&Cs are governed by Belgian law. Where the CUSTOMER benefits from mandatory consumer protection rules in their EU country of residence, those rules remain applicable.

In the event of a dispute, the parties will first seek an amicable solution. Failing agreement, the competent courts will be determined in accordance with applicable legal rules.